See a client drifting before they tell you.
Client health watches the signs: Score trend, approvals slowing, meetings missed, scope creeping. It flags the clients who need you this week.
Sample agency and clients. Every name and figure on screen is made up.
Client health blends signals an agency already has, such as Score trend, email tone, reply times, retainer burn and overdue invoices, and flags the clients drifting a month before they leave.
Three things to notice on Client health.
Sample agency and clients. Every name and figure on screen is made up.
One client sits at 48 and falling. Replies are getting shorter, the retainer is overrun, and a meeting slipped. The save play is ready: a call this week, a re-scope, and a fix that shows progress.
Churn arrives as a surprise email.
A month’s warning instead of a surprise email.
Three steps. A person approves the last one.
RocMode for Agencies reads the signals for every client
It flags drift and says why
You act: a call, a fix, a re-scope
Client health works on Kept.
Every feature in RocMode for Agencies lifts one stage of the Selection Ladder, the seven things that must hold for a buyer to choose a business.
Show the client they got picked more, in your brand.
What agencies ask about Client health.
Also in the product: Inbox.
What signals does it use?
Score trend, approvals, meetings, scope and payment, where connected.
Does the client see it?
No. It’s for your team.
How early does it warn?
As soon as two signals turn together.
