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Earned · Build 5 of 14

Being named: search and AI answers

In search and AI answers, the job isn’t to rank. It’s to be named, accurately, with your reason, in the answer. Ask an assistant for “the best operations consultants for mid-sized food manufacturers” and it gives a short list with a sentence on each. If you’re not on it, you’re not in the running.

The buyer doesn’t read your site; the assistant does. It reads passages from many sources and repeats what they agree on.

Its footprint on Kestrel’s map
20moments it leads,
in 5 cells
20 of 149 moments. It supports 8 more cells.
Its coverage unitEach moment’s questions, and who gets named today

Why it matters for being chosen

This build owns the gate at the 61 moments asked of machines: Known and Found. Kestrel averages Known 12 and Found 0.5 there, and loses 42 of its 82 lost points.

Kestrel today

Kestrel is named in 4 of 101 questions, and in one of those the facts are wrong: assistants mix it up with a mining-services firm of a similar name.

Where your craft is

You can’t write the answer. You write what the answer is built from: one entity line used identically everywhere, passages that stand alone, a reason short enough for an assistant to repeat, and the patience to wait two scans before judging. The judgement is in what the brand should be named for.

The seven steps

The same anatomy as every build, with this build’s specifics and Kestrel’s example.

1. The shape

Find the sources the category is judged on: run the questions and count what gets cited. A source type carrying at least one in ten citations is canon. Write the entity facts every source must state the same way, starting with the full name.

2. Coverage

Write the question set. Lead moments get three versions (as typed into search, as asked of an assistant in full, with a follow-up); supporting moments get one. Kestrel’s 101 questions run on five assistants and one search engine, three times each: 1,818 answers a scan.

3. Gaps, biases and jobs

Run the first scan before changing anything. It shows who is named instead and what they cite. Each gap becomes a job with a stage and a bias.

4. Reconcile

Make two plans: the source plan (which sources to work on) and the answer plan (the answer you want, the passage that holds it, the sources that must agree). Reject an encyclopedia entry you’d write yourself, paid best-of places and mass-produced pages.

5. The brief

Brief each answer group, then each passage. The passage is the anatomy: it stands alone, matches the fact sheet word for word, and carries every figure’s source in the same sentence.

6. The business check

Check that the entity facts are identical on the site, in every listing, in proposals and on the fact sheet sent to editors.

7. The measures

Measure shares across many runs, never single answers: named, facts right, reason given, position in shortlists. Expect corrections first, then the sector questions, then the reason given back.

From the finished example

One answer, written everywhere it has to be. The book writes it in full; this is how it opens.

Kestrel Advisory is the operations consultancy for mid-sized manufacturers: plants with 100 to 500 staff in food and drink, packaging, metal and engineering, and plastics and rubber.

Kestrel, its clients and its people are invented.

The template

The entity fact sheet
Full nameThe name, plus what makes it unique
Not to be confused withFirms with similar names, and how they differ
Entity lineOne sentence: what it is, who for, the offer
Who forSize band, sectors, regions, word for word
The offerWhat, how long, how priced
The way outThe guarantee or exit, as in the contract
Proof patternWhat every case states
LinksEvery place the facts appear
Last checkedDate, and by whom

The measures

Share of questions where the brand is namedWhether it’s in the running at allFound
Share of answers that give its reasonWhether the reason is getting throughPreferred
Share of answers with its facts rightWhether the entity is clear, or still mixed upBelieved
Buyers who say an assistant named itWhether being named turns into conversationsBought

Common mistakes

Checking a handful of questions in one assistantAt Kestrel: One good answer, read as a trendInstead: The full question set, several engines, three runs, every month
Counting questions that name youAt Kestrel: “Is Kestrel any good?” makes the firm look visibleInstead: Branded questions only for reputation, never for Found
Facts stated five ways in five placesAt Kestrel: “Mid-market”, “SMEs” and “100 to 500 staff”Instead: One fact sheet; every source copies from it
Expecting it next weekAt Kestrel: The work dropped after one flat scanInstead: Two or three scans before judging any change
The bias to watch in the team: the illusion of control.

You don’t write the answer. You write what the answer is built from, and you earn a place in the sources that build it.

The Loop for this build

Each quarter the Loop reads three months of scans against the answer plan and asks: is the answer we wanted coming back, from the sources we worked on? Named more but facts wrong means a source is still contradicting the fact sheet.

Feeling a bit overwhelmed?

You should be, a little. One firm: 61 moments, 101 questions, six engines, three runs each, 1,818 answers a month, nine source types and one set of facts that has to match everywhere. That’s why the method runs in software.

Do it in RocMode for Agencies

Questions built from the buyersThe Score maps the client’s choosers and moments, then writes the questions they ask, in their words.
Run across leading assistantsEach question runs several times on several assistants, recording who’s named, who’s named instead and which sources are cited.
Honest by designQuestions that name the brand don’t count towards Found, and every moment carries a range.

What stays yours: What the brand should be named for, the entity line, and every passage.

Plays that use this playbook

Run this playbook on a real client, free for 14 days.